Tele Caller

Tele Caller

• 

  Lucknow - 226021
• 

  Full-time

• Experience / Fresher

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Job Description

A "Tele Caller" is a professional who makes outbound phone calls to customers, clients, or prospects as part of a telemarketing or customer service effort. Tele callers typically work in call centers or customer support departments of companies and organizations across various industries. Their primary responsibilities include making phone calls to achieve specific objectives, such as sales, customer support, lead generation, or market research. Here are some key aspects of a tele caller's role:

Key Responsibilities

Outbound Calling: Initiating phone calls to a list of contacts, often following a predefined script or set of talking points.

Lead Generation: Identifying and sourcing potential leads or prospects for sales or marketing purposes.

Sales Calls: Engaging potential customers or clients in sales conversations, pitching products or services, and attempting to close deals.

Customer Support: Addressing customer inquiries, concerns, or issues over the phone, providing information, troubleshooting problems, and ensuring customer satisfaction.

Surveys and Market Research: Conducting phone surveys, collecting data, and gathering feedback from customers or the target audience.

Appointment Setting: Scheduling appointments, meetings, or follow-up calls for sales representatives or other team members.

Data Entry: Accurately recording and maintaining customer information, interactions, and sales details in a CRM (Customer Relationship Management) system.

Handling Objection: Responding to objections, concerns, or questions raised by customers or prospects in a persuasive and informative manner.

Follow-Up: Conducting follow-up calls to nurture leads or resolve ongoing issues, ensuring a positive customer experience.

Compliance: Ensuring compliance with legal and ethical guidelines, including adherence to "Do Not Call" lists and data privacy regulations.

Skills and Qualities Require For Tele Caller

• Effective Communication: Strong verbal communication skills to convey information clearly and persuasively.
• Product Knowledge: A deep understanding of the products or services being sold.
• Persistence: Resilience and the ability to handle rejection and objections without becoming discouraged.
• Listening Skills: Active listening to understand customer needs and tailor sales pitches accordingly.
• Time Management: Efficiently managing call lists and adhering to call schedules.
• Empathy: Demonstrating empathy and a customer-centric approach to build rapport.
• Problem-solving: Quickly adapting to changing situations and finding solutions to challenges.
• Adaptability: Ability to adapt to changing situations and customer interactions.

Tele callers play a vital role in sales, customer service, and market research efforts, as they are often the first point of contact between an organization and its customers or prospects. Their ability to communicate effectively and address customer needs can significantly impact an organization's reputation and success.